Purchase guide
Terms of purchase
1. GENERAL
1.1. Owner of the website www.hobumatkad.ee and www.horsetourist.com (hereinafter the Website). is Mustamõisa OÜ (PLC) (registration code 17035014), located in Mustamõisa, Mustakurmu village, Põlva municipality, 63707 Põlva County, Republic of Estonia.
1.2. These terms of use regulate the legal relations arising between Mustamõisa OÜ (Seller) and the person who made the purchase (Buyer) when buying and selling on the Website.
1.3. In addition to these terms and conditions, the laws of the Republic of Estonia regulate the legal relationships arising from the distribution of products through the e-shop.
1.4. The seller can change the terms of use of the website and the prices of products and services.
Changes will be notified in the website environment. The conditions and prices valid at the time of the transaction are applied to the transaction.
1.5. The selection of products and services, prices and discounts may differ from the selection, prices and discounts of the Seller's retail stores.
2. PRICE
2.1. Information about services and goods is provided on the Website directly next to the services and goods and does not include the 20% VAT applicable in the Republic of Estonia, as the Website is not subject to VAT.
2.2. The prices of products and services are indicated on the Website next to products and services.
The price includes a fee for delivering the goods, unless otherwise stated when paying for the goods. The fee for the delivery of the goods depends on the location of the Buyer and the method of delivery. The
delivery fee is displayed to the Buyer when completing the order.
2.3. The Website has the right to withdraw from the sales transaction and not to provide the Buyer with the service or to demand the goods back from the Buyer if the price of the goods or services on the Website is marked
significantly below the market price of the goods due to an error.
3. FORMING THE ORDER
3.1. To order a service or product, you must add the desired services or products to the shopping cart.
To complete the order, you must fill in the required data fields and select a suitable service time or product delivery method.
3.2. It is possible to change services and products and quantities in the shopping cart, and to remove services or products from the shopping cart until the service or product is paid for.
3.3. When completing the order, the final price is displayed on the screen, which can be paid using the PayPal payment solution or a secure bank link provided by Maksekeskus AS.
3.4. The agreement enters into force from the receipt of the amount to be paid to the current account of the Website.
3.5. The Seller sends the order confirmation notification to the Buyer's e-mail address. If the letter is not found in the mailbox, please check that the letter is not accidentally in the spam folder got into.
3.6. The seller has the right to withdraw from the contract if the ordered service or goods cannot be delivered due to the termination of the service or the end of the goods or for any other reason. The Seller informs the Buyer about this as soon as possible and returns all payments received for the ordered service or goods (including the costs of delivering the goods) without delay, but no later than within 14 days of
sending the notice.
4. PAYMENT
4.1. Purchases made on the website are paid by the Buyer 100% in advance.
4.2. Orders can be paid for by Eesti Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele and Pocopay
via the secure payment solution offered by Maksekeskus AS, as well as via PayPal, including internationally recognized credit cards or on the basis of an invoice issued by Mustamõisa OÜ.
4.3. Payment is made outside the website in a secure environment. The seller does not have access to the buyer's bank and credit card data.
5. DELIVERY
5.1. The website delivers physical products within Estonia and also to Finland.
5.2. The products are delivered according to the method chosen by the Buyer on the Website (SmartPost parcel machine or courier).
5.3. The shipping costs of the goods are borne by the Buyer, and the corresponding price information is displayed next to the shipping method.
5.4. The seller ships orders every other business day, but no later than within five business days after
order confirmation. In exceptional cases, you have the right to deliver the goods within 45 calendar days. The
latter includes special orders.
6. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS
6.1. The buyer does not have the right to withdraw from the order when ordering the service and confirming the order by paying for it. If there is a valid reason, the Seller may agree to change the service delivery time at the Buyer's request. In general, if the Buyer withdraws from the service, the Seller's advance payment is not returned.
6.2. The buyer has the right to withdraw from the transaction when purchasing goods within 14 calendar days, by submitting a written withdrawal from the purchase of goods to the Seller or by using the form, which is located on the page of the Estonian e-commerce association and which contains the following data:
- First and last name - Contact phone
- E-mail address - Address
- Bank account details
- Date of submission of the order - Date of receiving the item
- Name of the item to be returned
- Product serial number
- Item purchase invoice number
- Reason for return
6.3. The statement of withdrawal from the purchase of goods must be sent to the e-mail address info ät hobumatkad.ee or to the address Mustamõisa, Mustakurmu küla, Põlva vald 63707 Põlvamaa, Republic of Estonia, no later than 14 calendar days after receiving the goods.
The Seller confirms receipt of the withdrawal statement with a notification sent to the Buyer.
6.4. The returned product must include all purchase documentation. Labels attached to the goods and items installed to protect the condition of the goods (e.g. protective films, moisture collectors, plastic
wraps, etc.), which do not prevent the goods from being tried on and examined, must not be removed
when the goods are returned.
6.5. To use the 14-day right of return, the ordered goods must not be used in any other way
if it is necessary to verify the nature, characteristics and functioning of the goods in the same way as it is
allowed to try the goods in a physical store. If the goods have been used for purposes other than what is
necessary to verify the nature, characteristics and functioning of the goods or if they show signs of
use or wear, the Seller has the right to reduce the amount to be returned according to the decrease in the value of the goods or to refuse to compensate the cost of the goods.
6.6. The return policy applies to standard size products. Special orders and customized products are not subject to tagging.
6.7. The buyer can exchange the ordered product within 14 calendar days after receiving it, if the size of the ordered product is inappropriate. Conditions 6.1-6.5 apply to the return of an inappropriately
sized product.
6.8. If the product returned to the Seller cannot be replaced due to the lack of the size requested by the Buyer, the Seller will contact the Buyer to offer a solution.
6.9. The Buyer is obliged to return the product subject to return within 14 calendar days from the day of submission of the application for withdrawal from the purchase of the goods.
6.10. Until the returned product is accepted, the Seller does not take responsibility for the product. Returning and/or exchanging the product is free of charge, except for the return shipping costs, which are borne by the Buyer. If a defective product has been handed over to the Buyer, the Seller bears the
costs related to the return.
6.11. Upon receipt of the returned goods, the Seller shall return to the Buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the Buyer based on the contract, including transport costs. If the Buyer has explicitly selected the Website
offered a delivery method other than the cheapest usual method of delivery, the Seller does
not have to return the cost to the Buyer that exceeds the cost associated with the usual delivery method.
6.12. The seller reserves the right to delay making refunds until the item that is the subject of the contract has been returned.
6.13. The Seller has the right to withdraw from the sales transaction and demand the goods back from the
Buyer or refuse to provide the service, if the price of the goods or services on the Website is marked significantly below the market price of the goods due to an error.
7. RIGHT TO FILE A CLAIM
7.1. The Seller is responsible for the non-compliance of the service provided to the Buyer or the goods sold to the contract conditions or for a defect that was already present during the provision of the service or the item
at the time of handover. In case of service provision, the seller is responsible within two weeks from the day of service provision. In the case of selling the goods, the Seller is responsible for non-compliance of the sold goods with the
contract conditions or defects that appear within two years from the handing over of the goods to the Buyer, within the first six months from the handing over of the item to the Buyer, it is assumed that the defect was already present at the time
of handing over the item. It is the responsibility of the Seller to refute the relevant assumption. The Seller is not responsible for defects that have occurred after the goods have been handed over to the Buyer.
7.2. Upon discovery of product or service non-compliance or product or service defects, the Buyer undertakes to notify the Seller immediately, but no later than within 2 months of learning of the non-compliance, by sending the relevant information to the e-mail address info ät hobumatkad.ee or in writing to the address Mustamõisa, Mustakurmu küla, Põlva parish 63707 Põlva County, Republic of Estonia.
7.3. In case of non-compliance or deficiency of the product or service, the Buyer has the right to demand the repair or replacement of the product or service with a product or service that meets the requirements and is free of defects, or to return the product at the expense of the Seller.
7.4. The buyer has the right to demand a reduction in the purchase price of the product or service or to terminate the contract and to reclaim the sums paid for the product or service, if:
- The seller cannot repair the product or service or replace the product or
- repair or replacement of the product or service fails or
- The seller has not eliminated the defect of the product or service within a reasonable time
7.5. In case of return of a product or service that does not meet the requirements, the amount paid for the product or service will be reimbursed to the Buyer, together with the transportation cost of the product, to the bank account indicated by the Buyer within 14 days at the latest. The Seller has the right to delay the return of the paid amounts
until the Buyer has returned the product in his hands.
7.6. Within the first one year from the delivery of the thing (product) to the Buyer, the Seller bears the costs related
to the repair or replacement of the thing. During the next 1.5 years, the Seller will bear the corresponding costs only if the claim is justified. The Seller does not reimburse the expenses incurred by the Buyer in case of non-compliance or defects of the product or service and is not responsible for them if:
- The value of the product or service has decreased/the product or service has been damaged due to the Buyer's fault;
- Deficiencies have arisen as a result of non-intended use of the product or service, including non-compliance with the tour guide's orders, the terms of the deductible agreement, the tour guide's instructions or the product's maintenance instructions;
- The value of the product or service has decreased due to natural wear and tear caused by normal use;
- There is no copy of the document proving the purchase.
7.7. In the event that disagreements have arisen between the Buyer and the Seller regarding product or service defects, the Buyer has the right to appeal to the Seller with a claim, stating his name and contact details, the date of the complaint, the defect in the product or service and his desirable solution. The Seller responds to the
Buyer's complaint in writing or in a form that enables written reproduction within 14 calendar days. If the Buyer has complaints about the Website, they must be sent to the e-mail address info ät hobumatkad.ee.
7.8. In the event that the Buyer and the Seller do not reach an agreement regarding the dispute, the Buyer has the right to turn to the Consumer Disputes Committee operating at the Consumer Protection Board in Estonia for an out-of-court settlement of the dispute. You can read the procedural conditions and apply to be submitted here (https://www.tarbijakaitseamet.ee/et/tarbijavaidluste-komisjon).
The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded
between the Buyer and the Seller. Review of the buyer's complaint by the commission is free of charge. Disputes are settled in Estonia at the Consumer Protection Board based on the laws of the Republic of Estonia. The buyer can turn to the platform for resolving consumer disputes of the European Union.
7.9. In case of disagreement with the Commission's decision, the parties have the right to appeal to the county court at the location of the Seller.
8. PERSONAL DATA PROCESSING
8.1. The responsible processor of personal data is Mustamõisa OÜ (registry code 17035014), located in Mustamõisa, Mustakurmu village, Põlva municipality. Mustamõisa OÜ transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS or PayPal Holdings, Inc.
8.2. When processing personal data, the laws of Estonia and the European Union are followed.
8.3. The controller collects the following personal data: name, phone number, address, e-mail address, bank details. The data is only used to process the order and send the goods to the Buyer. The seller forwards personal data to companies providing transport services
for the purpose of delivering goods.
8.4. The personal data transmitted to the responsible processor is protected and treated as confidential information. The data communication between the customer and the banks is encrypted.
The data processor does not have access to the client's confidential bank and payment card details. The data controller does not disclose the data it has become aware of to third parties.
8.5. The controller of personal data may send newsletters to the Buyer, including satisfaction surveys and offers, to the Buyer's e-mail address only if the Buyer has given prior consent.
8.6. The buyer has the right to file a complaint with the Data Protection Inspectorate or the court if he finds that his rights have been violated in the processing of personal data. The contact details of the Data Protection Authority (AKI) can be found on the AKI website at www.aki.ee.